Privacy Policy

Effective Date: July 9, 2026

Cortez Insurance Group (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website and during the course of providing insurance and related services.

Information We Collect

We may collect personal information including, but not limited to:

•⁠ ⁠Name
•⁠ ⁠Address
•⁠ ⁠Telephone number
•⁠ ⁠Email address
•⁠ ⁠Date of birth
•⁠ ⁠Driver’s license information
•⁠ ⁠Social Security Number or Tax Identification Number (when required)
•⁠ ⁠Insurance policy information
•⁠ ⁠Payment information
•⁠ ⁠Business information
•⁠ ⁠Information submitted through forms, emails, phone calls, or text messages

How We Use Your Information

We use your information to:

•⁠ ⁠Provide insurance quotes and policies.
•⁠ ⁠Process applications and policy changes.
•⁠ ⁠Respond to inquiries.
•⁠ ⁠Provide customer support.
•⁠ ⁠Send policy updates and renewal reminders.
•⁠ ⁠Comply with legal and regulatory requirements.
•⁠ ⁠Prevent fraud and unauthorized activity.
•⁠ ⁠Improve our services.

Information Sharing

We do not sell your personal information.

We may share information only when necessary with:

•⁠ ⁠Insurance carriers.
•⁠ ⁠Licensed insurance wholesalers and agencies.
•⁠ ⁠Service providers performing business functions on our behalf.
•⁠ ⁠Government agencies when required by law.
•⁠ ⁠Law enforcement or regulatory authorities as legally required.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction.

Your Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, subject to legal and regulatory requirements.

Cookies

Our website may use cookies and similar technologies to improve user experience and website functionality.

Contact

If you have questions regarding this Privacy Policy, please contact Cortez Insurance Group using the contact information listed on our website.

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2.⁠ ⁠SMS/Text Messaging Policy

SMS/Text Messaging Privacy Policy & Terms

By providing your mobile phone number, you consent to receive text messages from Cortez Insurance Group regarding your insurance policies, quotes, appointments, billing, renewals, customer service, and other account-related communications.

Message Frequency

Message frequency varies based on your interactions and insurance needs.

Message & Data Rates

Standard message and data rates may apply according to your mobile carrier.

Opt-Out

You may opt out at any time by replying STOP to any text message.

Help

Reply HELP or contact our office for assistance.

No Sale of Mobile Information

We do not sell, rent, or share your mobile phone number with third parties or affiliates for their own marketing purposes.

Consent

Your consent to receive text messages is not a condition of purchasing insurance products or services.

Security

Although we take reasonable precautions, text messaging is not a fully secure method of communication. Please do not send highly sensitive personal information through SMS unless specifically requested through a secure process.

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3.⁠ ⁠Website Terms and Conditions

Terms and Conditions

By accessing and using this website, you agree to these Terms and Conditions.

The information provided on this website is for general informational purposes only and does not constitute a binding offer of insurance coverage. Coverage is subject to underwriting approval, policy terms, conditions, exclusions, and applicable state laws.

Users agree not to misuse this website, attempt unauthorized access, upload malicious software, or interfere with website operations.

All website content, including logos, graphics, text, and branding, is the property of Cortez Insurance Group and may not be copied or reproduced without written permission.

We reserve the right to update these Terms at any time without prior notice.

These Terms shall be governed by the laws of the State of Georgia.

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4.⁠ ⁠Data Breach Notification policy
Data Breach Notification Policy

Data Breach Notification Policy

Effective Date: July 9, 2026

At Cortez Insurance Group, we are committed to protecting the privacy and security of our clients’ personal information. We maintain administrative, technical, and physical safeguards designed to protect the information you entrust to us.

Our Commitment

We take the protection of your personal information seriously and continuously work to prevent unauthorized access, disclosure, alteration, or destruction of your data.

What Is a Data Breach?

A data breach occurs when personal information is accessed, disclosed, acquired, or used by an unauthorized individual in a manner that may compromise the security, confidentiality, or integrity of that information.

Our Response

If we become aware of a suspected or confirmed data breach involving your personal information, we will:

•⁠ ⁠Promptly investigate the incident.
•⁠ ⁠Take immediate steps to contain and mitigate the breach.
•⁠ ⁠Work with cybersecurity professionals and, when appropriate, law enforcement.
•⁠ ⁠Determine what information may have been affected.
•⁠ ⁠Restore the security of our systems as quickly as possible.

Notification to Affected Clients

If we determine that your personal information has been compromised and notification is required by applicable law, we will notify you without unreasonable delay.

Our notification may include:

•⁠ ⁠A description of the incident.
•⁠ ⁠The types of information involved.
•⁠ ⁠The date of the breach, if known.
•⁠ ⁠Steps we have taken to address the incident.
•⁠ ⁠Recommendations to help protect yourself from identity theft or fraud.
•⁠ ⁠Contact information for questions or assistance.

Notifications may be provided by email, U.S. mail, telephone, or other methods permitted by applicable law.

Protecting Yourself

If you believe your personal information may have been compromised, we encourage you to:

•⁠ ⁠Monitor your financial and insurance accounts for suspicious activity.
•⁠ ⁠Review your credit reports regularly.
•⁠ ⁠Report any unauthorized activity immediately.
•⁠ ⁠Consider placing a fraud alert or security freeze with the major credit reporting agencies if appropriate.

Our Ongoing Security Measures

We continually evaluate and improve our security practices through employee training, secure technology, access controls, and regular monitoring to reduce the risk of unauthorized access to client information.

Contact Us

If you have any questions regarding this Data Breach Notification Policy or believe your information may have been compromised, please contact us immediately.

Cortez Insurance Group
Customer Support
Phone: 404-704-0478
Email: info@cortez-group.com

We are committed to maintaining your trust by protecting your information and responding promptly and transparently should a security incident occurred
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5.⁠ ⁠Information Security Policy

Information Security Policy

Cortez Insurance Group is committed to protecting confidential client information through industry-standard administrative, physical, and technical safeguards.

Our security practices include:

•⁠ ⁠Secure access controls.
•⁠ ⁠Password management.
•⁠ ⁠Employee confidentiality training.
•⁠ ⁠Secure document storage.
•⁠ ⁠Encryption where appropriate.
•⁠ ⁠Limited employee access based on job responsibilities.
•⁠ ⁠Continuous monitoring for unauthorized access.
•⁠ ⁠Secure disposal of confidential records.
•⁠ ⁠Incident response procedures for potential security events.

While no system can guarantee absolute security, we continually review and improve our safeguards to reduce cybersecurity risks and protect client information.

Additional recommendations

Because you’re an insurance agency that may collect personal information through online forms, quotes, and text messaging, you should also include:

•⁠ ⁠A Cookie Policy (especially if your website uses analytics or tracking technologies).
•⁠ ⁠A California Consumer Privacy Act (CCPA) Notice, if you serve California residents.
•⁠ ⁠A Consumer Health Data Privacy Notice, if you collect health-related information in states where required.
•⁠ ⁠A Website Accessibility Statement explaining your commitment to making your site accessible.
•⁠ ⁠An Electronic Communications and E-Sign Consent if clients can sign documents electronically.